Getting Support For HPC Related Problems
Would you like to use HPC? Why not complete our online application
All support requests should be sent to hpc.admin
You can help us provide a faster solution by providing us with the following information when reporting issues:
• Name and location of machine connecting from
• Confirmation you are trying to connect to hpc.uea.ac.uk
• OS and connection method (Putty or Exceed etc)
• Confirmation you are using your standard UEA username and password
General job issues
• Application being used
• A general description of the problem
• Output of ‘which application'
• Output of ‘module list'
• Any error or warning messages
• Location and name of job submission script and output files
• Location of input and output data
• Have you run this application before on the cluster successfully ?
• Have you used this input data successfully on the cluster ?
• Node name
Getting Support for Linux related issues:
Please see the following page
Getting Support for generic Windows related issues:
Please contact the UEA IT Service Desk